Daily operations of the water and sewage system is managed by the Jones County Water Systems. Jones County Water Systems was established in the 1960s, originally formed through the consolidation of several smaller systems, including Haddock, Jones County, and River North. As of 2025, the system manages an extensive infrastructure consisting of over 200 miles of water mains and 60 miles of sewer pipelines, providing essential services to approximately 13,000 residents across Jones County, Georgia. Our operations include the management of 7 water treatment plants and 9 water towers, ensuring reliable water distribution and wastewater management for the community.
Jones County Water Systems Water and Sewer Rate and Fee’s
How to calculate your usage:
Example #1: Resident only has a water connection and uses 5,000 gallons of water in a monthly billing cycle:
The water base rate is $21.96, which covers the first 2,000 gallons of water used. After 2,000 gallons, the company charges $4.44 per additional 1,000 gallons. If a customer uses 5,000 gallons of water, their total bill would be calculated as follows:
Base rate (covers first 2,000 gallons): $21.96
Additional usage (3,000 gallons at $4.44 per 1,000 gallons): 3 x $4.44 = $13.32
Total bill: $21.96 + $13.32 = $35.28
Example #2: Resident has both Water and Sewer connections. Household uses 5,000 gallons of water during the monthly billing Cycle:
Water Charges:
Base rate (covers first 2,000 gallons): $21.96
Additional water usage (3,000 gallons at $4.44 per 1,000 gallons): 3 x $4.44 = $13.32
Total water charge: $21.96 + $13.32 = $35.28
Sewage Charges:
Base rate (separate flat fee): $24.19
All 5,000 gallons charged at $6.27 per 1,000 gallons: 5 x $6.27 = $31.35
Total sewage charge: $24.19 + $31.35 = $55.54
Total Bill:
Water + Sewage = $35.28 + $55.54 = $90.82
There are several ways to pay your water bill with us!
In Person:
Jones County Water Systems Office
270 Highway 49. Macon, Ga 31211
Jones County Government Center
166 Industrial Blvd. Gray, Ga 31032
Citgo Gas (Drop-off box only)
1359 GA-22 Haddock, Ga 31033
Text to Pay:
Please call our office to help set this up (478) 743-3211
By Phone:
Call 1-800-303-3774
Pay Online: (Click link below)
Please Note:
- Bills are mailed no later than the last business day of the month and are due on or before the 15th of the next month (or next business day following weekends/holidays) and payment must be received by close of business at 5:00 PM. We do not consider post mark date or date you initiate payment with a bank or bill pay program.
- A $15.00 penalty will be charged on the 16th for bills not paid in office by due date. If payment is left in drop box after close of business (5:00 pm) on the 15th, it will be credited as received on the 16th and considered late. The penalty will apply.
- A seven (7) day grace is given after penalty date before service will be disconnected for non-payment. To restore service a $50.00 reconnection fee will be charged to the account as due and payable along with any balance due before service will be restored.
- Forms of payment include cash, check, money order or debit/credit card. You can pay online or by calling our automated at 1-833-303-3774.
- Payment can be made at two convenient payment drop boxes. Their locations are Jones County Water System Office and KNA Grocery/CITGO Station 1359 Highway 22, Haddock, GA 31033 or you can pay in person at the Jones Count Water Office or The Jones County Government Center.
- New customers must sign up for service and complete required forms at the Jones County Water Department located at 270 HWY 49 Macon, GA 31211. Office hours are from 8:00 AM to 5:00 PM Monday through Friday. There is a $25.00 non-refundable application fee as well as deposit fees based off service requested and meter type. The deposit is refundable upon closure of account and after all balances due are paid. For more information on rates and fees please review our current rate schedule.
- Bills are mailed no later than the last business day of the month and are due on or before the 15th of the next month (or next business day following weekends/holidays) and payment must be received by close of business at 5:00 PM. We do not consider post mark date or date you initiate payment with a bank or bill pay program.
- A $15.00 penalty will be charged on the 16th for bills not paid in office by due date. If payment is left in drop box after close of business (5:00 pm) on the 15th, it will be credited as received on the 16th and considered late. The penalty will apply.
- A seven (7) day grace is given after penalty date before service will be disconnected for non-payment. To restore service a $50.00 reconnection fee will be charged to the account as due and payable along with any balance due before service will be restored.
- Forms of payment include cash, check, money order or debit/credit card. You can pay online or by calling our automated at 1-833-303-3774.
- Payment can be made at two convenient payment drop boxes. Their locations are Jones County Water System Office and KNA Grocery/CITGO Station 1359 Highway 22, Haddock, GA 31033 or you can pay in person at the Jones Count Water Office or The Jones County Government Center.
- New customers must sign up for service and complete required forms at the Jones County Water Department located at 270 HWY 49 Macon, GA 31211. Office hours are from 8:00 AM to 5:00 PM Monday through Friday. There is a $25.00 non-refundable application fee as well as deposit fees based off service requested and meter type. The deposit is refundable upon closure of account and after all balances due are paid. For more information on rates and fees please review our current rate schedule.
Contact Us
Customer Service
270 Highway 49
Macon, GA 31211
(478) 743-3211
Brandon Stark
Water and Sewer Superintendent
Brandon.Stark@Jonescountyga.org
Jeremy Harris
Collections and Distribution Supervisor
Jeremy.Harris@Jonescountyga.org
Stevie Johnson
Water Quality Supervisor
Stevie.Johnson@Jonescountyga.org
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