Daily operations of the water system is managed by the Jones County Water department located at 270 Highway 49, Macon, GA 31211.

Jones County Water strives to provide outstanding customer service to you. We welcome your feedback. If we can assist you, please don’t hesitate to contact us at 1-478-743-3211.

**EFFECTIVE April 01, 2021 – Click for larger view**

  • Bills are mailed no later than the last business day of the month and are due on or before the 15th of the next month (or next business day following weekends/holidays) and payment must be received by close of business at 5:00 PM. We do not consider post mark date or date you initiate payment with a bank or bill pay program.
  • A $15.00 penalty will be charged on the 16th for bills not paid in office by due date. If payment is left in drop box after close of business (5:00 pm) on the 15th, it will be credited as received on the 16th and considered late. The penalty will apply.
  • A seven (7) day grace is given after penalty date before service will be disconnected for non-payment. To restore service a $50.00 reconnection fee will be charged to the account as due and payable along with any balance due before service will be restored.
  • Forms of payment include cash, check, money order or debit/credit card. You can pay online or by calling our automated at 1-833-303-3774.
  • Payment can be made at two convenient payment drop boxes. Their locations are Jones County Water System Office and KNA Grocery/CITGO Station 1359 Highway 22, Haddock, GA 31033 or you can pay in person at the Jones Count Water Office or The Jones County Government Center.
  • New customers must sign up for service and complete required forms at the Jones County Water Department located at 270 HWY 49 Macon, GA 31211. Office hours are from 8:00 AM to 5:00 PM Monday through Friday. There is a $25.00 non-refundable application fee as well as deposit fees based off service requested and meter type. The deposit is refundable upon closure of account and after all balances due are paid. For more information on rates and fees please review our current rate schedule
  • Odd-numbered addresses – Tuesdays, Thursdays and Sundays
  • Even-numbered addresses and unnumbered addresses – Mondays, Wednesdays, and Saturdays

**Water use may occur at any time of the day on the assigned days, however, landscape watering is discouraged between 10 a.m. and 4 p.m. because of its limited effectiveness.

Click below to pay your bill.

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